Privacy Policy

Who we are

Ferrer Insurance Group is an independent insurance agency serving individuals, families and businesses. This policy explains how we handle personal information collected through ferrerinsurancegroup.com, including our quote request forms and our online insurance guide.

Information we collect

Quote and service requests: when you request a quote or ask about a service, we collect the details you provide, such as your name, email address, phone number, mailing address, vehicle or property details (for example a VIN, annual mileage or roof year), the type of coverage you are interested in, and any notes about your household, business or employee benefits needs.

AI guide conversations: when you chat with our online insurance guide, we collect the messages you send, the language you choose, and general technical information needed to run the chat. Your conversation is saved in your own browser so you can continue it later; we do not use it to market to you.

Website usage information: like most websites, we receive standard technical information such as your browser type, pages visited, and the website that referred you. This helps us keep the site working and improve it.

How we use your information

We use the information you share to prepare quotes, recommend coverage options, contact you about your request, schedule meetings, provide notary services, answer your questions, and otherwise operate our agency. We may also use it to comply with legal, regulatory and anti-fraud obligations that apply to insurance transactions.

We do not sell your personal information.

When we share information

We share information only as needed to serve you: with insurance carriers and their representatives when quoting or placing coverage you ask about; with service providers who help us operate our website, email and scheduling tools, under agreements that limit their use of your information; and when required by law, regulation, or legal process.

Our online guide is powered by a third-party AI service. Messages sent through the guide are processed by that service to generate answers. Please avoid sharing sensitive details — such as full identification numbers or health information — in the guide, and share those directly with us instead.

Cookies and similar tools

We use cookies and browser storage for basic site functions, such as remembering your AI guide conversation and language choice, and to understand overall site usage. You can clear or block cookies in your browser settings; the site may lose some convenience features if you do.

Data retention and security

We keep quote requests and related records as long as needed to serve you and to meet record-keeping requirements that apply to insurance agencies, after which we delete or de-identify them. We apply reasonable administrative and technical safeguards designed to protect personal information; no method of transmission or storage is completely secure.

Your choices and rights

You can ask us to access, correct, update or delete the personal information we hold about you, request that we stop contacting you, or opt out of marketing emails at any time. To make a request, email us or call us using the details below. We will respond within the timeframes required by applicable law, and we may need to verify your identity before acting on a request.

If you are a New York resident, you have additional rights under New York privacy laws, and we honor those rights for information collected through this website.

Children's privacy

This website is intended for adults seeking insurance for themselves, their families or their businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time as our services or the law change. The date below shows the current version; continued use of the website after an update means you accept the revised policy.